PASSENGER INFORMATION
Issued on 17. April 2012
INFORMATION FOR PASSENGERS UNDER PROVISIONS OF PARAGRAPH 2 (1) OF
GOVERNMENT DECREE 5/2012. (I.31)
The deadline for submission of claims has expired on
31. March 2012. The
claims are being processed and notification will be sent continuously.
INFORMATION ABOUT THE LIQUIDATION OF
MALÉV LTD.
The following
process is valid for all creditors, incl. our passengers.
In its
decision issued on 14 February 2012, the Metropolitan Court of Budapest
declared Malév Ltd insolvent and ordered the liquidation of the company. The
court appointed the Hitelintézeti Felszámoló Nonprofit Kft. (Credit
Institutional Liquidator Nonprofit Ltd.) as liquidator and extended the
statutory extraordinary moratorium by 90 days. The order came into force on the
date of issue.
All creditors
who made a claim from Malév Ltd to the liquidator within forty (40) days from
the date of issue of the court’s order have already received, or will receive
within the next few days a confirmation letter. Claims submitted after the
fortieth (40th) but not later than the one hundred and twentieth
(120th) day from the date of issue of the court’s order will also be
registered, however, compensation of such claims is subject to the availability
of funds after all other claims have been fully compensated.
The documents
must indicate the exact basis of the claim and must be sent to the following
address: Hitelintézeti Felszámoló Nonprofit Kft, 1071
Payment of
the 1% registration fee is a statutory requirement under paragraph 7 of section
46 § of the Bankruptcy Act.
The
Hitelintézeti Felszámoló Nonprofit Kft. shall inform in writing all claimants
about the registration of their duly submitted claims and about the
classification of the claim into the appropriate creditor category.
Only such
claims are going to be registered which have been duly submitted to the above
address within the above mentioned deadline, and for which the applicable registration
fee has been paid in full.
Information
of public interest concerning the liquidation process will be regularly
published on the website of Malév Ltd: www.malev.hu and www.malev.com.
FURTHER
PASSENGER INFORMATION
1. You should
proceed as follows in order to obtain a refund of the cost of the airfare:
·
if you paid by bank card or through PayPal (online,
travel agency, Malév ticketing office), contact your bank to ask about the
refund;
·
if you purchased your ticket in
a travel agency for cash or by bank transfer, and if you want to submit your
claim after 2 March, please read our information about liquidation
procedure. A decision on reimbursement of claims is expected to be handled
within the liquidation procedure and in compliance with the provisions of
effective laws;
·
if you purchased a package holiday including the air
ticket in a travel agency, please speak to the travel agency about a refund;
·
if you purchased your air ticket
in a Malév office, for cash or by bank transfer, read our information about
liquidation procedure. A decision on reimbursement of claims is expected to be
handled within the liquidation procedure and in compliance with the provisions
of effective laws;
·
in the case of tickets issued for Malév flights by any
other airline, please approach the airline that sold the ticket;
·
if you paid for taxes and charges on a Malév frequent
flyer ticket by bank card, contact your bank to ask about the refund;
·
if you paid for taxes and
charges on a Malév frequent flyer ticket by bank transfer, please read our
information about liquidation procedure dated on 15 February 2012 (see above
communication). A decision on reimbursement of claims is expected to be handled
within liquidation procedure and in compliance with the provisions of effective
laws;
·
if you purchased a ticket for another airline using
Malév frequent flyer points, please approach the airline in question;
·
if you are travelling on a Malév
air ticket issued for the flight of another airline, please read our
information about liquidation procedure dated on 15 February 2012 (see above
communication). A decision on reimbursement of claims is expected to be handled
within the liquidation procedure and in compliance with the provisions of
effective laws;
FREQUENT FLYER INFORMATION
Dear Frequent Flyer Passenger!
We regret to
inform you that:
·
Malév’s Duna Club frequent flyer program has been
terminated. The redeemed onward/return bonus tickets for the Malév flights are not valid any longer.
For Duna Club members the collection and redeeming of frequent
flyer points on other airlines’ flights have also been terminated.
·
The former Malév lounge operating at Liszt Ferenc
International airport cannot welcome any longer passengers holding Duna Club
cards, also these cards are not valid any longer in the lounges abroad.
·
About the travel with bonus tickets issued for other
airlines’ flights please contact the respective airlines.
·
The Citibank-Malév credit cards are still valid as
credit cards (see Citibank’s communication). Since the Duna Club program has
been terminated collection of points is no longer possible.
|
Questions |
Answers |
|
In case the
ticket was purchased in foreign currency, which exchange rate corresponds to
the 1 % payment? |
MNB
(HUNGARIAN NATIONAL BANK) average rate on 14.02. 2012 (the day of the
publication of the liquidation process in the Company Regulation Bulletin). |
|
How can I
send the 1 % payment via foreign bank? |
MNB
(HUNGARIAN NATIONAL BANK) 1054 |
|
What is the
deadline for the liquidation proceeding? What is the latest date, when I can
receive my due claimed amount? |
The closing
balance should be prepared within 270 days. The liquidation process starting
from the date of beginning might take several years. |
|
If the
payment was made by bank card (credit, debit, charge) in a foreign bank can I
request a refund? |
Yes, each
bank is liable to refund the price of the non-accomplished services. |
|
What is the
process if I paid my ticket via bank transfer? |
You should
submit your claim with the documents and the proof of payment of the 1%
registration fee (min. 5.000.- HUF and maximum
200.000.-HUF) to the address indicated on the web site of malev.com /
malev.hu. Reimbursement of claims is subject to the legislation in force
within the liquidation process. |
|
If my claim
is not honoured can I get back the 1 % payment? |
The
registration fee is non-refundable. |
|
What is the
chance that at the end of the liquidation process the price of my ticket or
other amounts claimed will be refunded? |
As part of
the liquidation process primarily the wages and other allowances will be
satisfied. These claims have preference over the rest of the demands.
Reimbursement of further claims is subject to the legislation in force within
the liquidation
process. |
|
I have
already submitted my claim. Should I re-submit it with the 1% payment? |
Yes, you
should re-submit your claim to the address available on the web pages of
malev.com / malev.hu : Hitelintézeti Felszámoló
Nonprofit Kft, 1071 |
|
Is the sum
of the amount is taken into consideration in the refund decision? |
Compensation
is decided on the basis whether the claim is rightful, the amount of claim is
not relevant. Payment might be carried out with proportion to the amount
within the given creditor category. |
|
Where
should I send my claim? |
You should
submit your claim to Hitelintézeti Felszámoló Nonprofit Kft, 1071 |
|
Will preference
be given to creditors with lower claims in the compensation decision? |
Creditors
will be classified on the basis of pretence, rather than on the claimed
amount. Point d.) of paragraph (1) of article 57 §
of the bankruptcy law should apply to passengers, while point f.) should apply to major economic organizations. |
|
Will
preference be given to passengers in the compensation decision? |
Private
individual passengers, whose claim does not originate from economic activity are in a preferred position. That means that
their claim will be compensated immediately after the costs of the
liquidation proceedings, debts securedith lien and maintenance allowances. |
|
What is the
process in case of PayPal payment? |
A PayPal
qualifies bank card payment; therefore Paypal should provide full refund to
passenger. |
|
How can I
inquire about lost luggage prior to the termination of Malév's operation? |
+ 36 70 45
66 038 |
Malév Ltd. under liquidation